Superchat is your smart messaging platform for businesses. More and more customers prefer WhatsApp & Co. over emails or phone calls to communicate with companies. With Superchat, you can centralize all messages from WhatsApp Business, Instagram, Facebook Messenger, Live Chat, Telegram, and other channels in one place. Automate recurring tasks and inquiries with smart automation and AI-powered chatbots. Seamlessly integrate your existing tools through our interfaces and synchronize your customer communication across all channels. This saves you time and increases efficiency.
The integration of ibelsa with Superchat enables hotels and hospitality businesses to improve customer communication and optimize workflows.
Specifically, the integration offers the following benefits:
- Centralized guest communication: Messages from WhatsApp, email, Facebook Messenger & Co. are synchronized directly with ibelsa, ensuring that all customer inquiries are managed in a central inbox.
- Automated processes: Check-in reminders or feedback requests can be sent automatically via the guests’ preferred channels.
- Better accessibility: Guests can ask questions directly via WhatsApp or chat without long phone queues or complicated email exchanges.
- Efficient teamwork: Hotel staff can assign messages internally, collaborate on responses, and react faster to guest requests.
