code2order

Description

enables hotels to make the entire stay a digital experience for hotel guests.
With the solutions by CODE2ORDER, hotels accompany guests along the entire Guest
Journey – from the first booking, through the stay, including digital check-in and check-out, to
the next direct booking. All hotel information, services and offers are available and bookable
for every guest at any time and place.
The solutions enables quick and easy access via any device, without additional apps and
tablets. Currently, more than 1,700 brand, individual and chain hotels in over 20 countries
rely on this advanced solution.
➔ Offer active guest communication
➔ Automate internal work processes
➔ Expand upselling potential
➔ Improve hotel ratings

rong>Digital guest folder / digital guest service

The digital guest folder supports the personal service in the hotel exactly in the right places and accompanies guests before, during and after their stay. The top functions are:

  • Information folder, insider tips, newspapers, guest wishes
  • Cancellation of room cleaning ‘Green Choice’
  • Smart Feedback
  • Direct bookings, recommendations
  • Push messages to guests

Digital check-in / check out and registration form

CODE2ORDER enables a completely automated check-in process for hotels. Hotel guests
fill in all data relevant for check-in and check-out via their own device or a kiosk (tablet) at
the reception desk. All data is automatically stored via an interface to the Property
Management System in use. The top functions are:

  • Check-in via the guests’ own devices without app download
    (Alternatively via a tablet at the reception)
  • Legally compliant digital registration form
  • Legally compliant identification of guests via SCA (Strong Customer Authentication
  • Request of credit card data
  • Automatied room allocation

Journey Mailing

With the Journey Mailing solution by CODE2ORDER, hotels can send the right e-mails to hotel guests at the right time. Simply automatic. Once created, e-mails no longer have to be sent out manually.