MARA is the AI-powered review assistant built for modern, independent hotels and hotel groups. It delivers the most personal and brand-aligned AI responses—automatically adapting to your hotel’s tone and learning how to handle recurring topics like a human would. Unlike clunky legacy systems, MARA is fast, intuitive, and built for teams who value time and guest connection. Its built-in AI analytics engine doesn’t just show data—it tells you exactly what to improve to boost ratings and guest satisfaction.
Create reservation notes in ibelsa:
Transform every returning guest check-in into a tailored experience. MARA enriches your PMS data with guest preferences gathered from reviews and surveys, allowing your team to anticipate needs effortlessly.
Room-level performance analytics:
Gain deeper insights into your property with detailed room-level analysis. Identify which rooms receive the best and worst ratings—and understand the reasons behind them.
Automated service tickets:
MARA automatically generates maintenance and housekeeping tickets (e.g., “A/C broken in room 105”). These can be easily retrieved via our API and integrated directly into your existing ticketing system.
