Generate a new reservation

If you would like to enter a new reservation, you can use the button on top righthand side. We recommend using the room rack to enter new reservations. Simply hold the mouse button and move the cursor over the required time period.

A new reservation window opens automatically.

By using the room rack, the reservation date and period are automatically transferred to the reservation. They can still be changed if necessary.

Pax

Below please enter the number of guests per room.

Room

The room category and number have also automatically been transferred, but can still be changed if required.

Reservation type

Now select a reservation type .

  • a 6 pm booking means that the client has not made a guaranteed reservation and so can cancel at any time, free of charge. If the guest doesn’t arrive by 6pm, you are free to sell the room to another guest.
  • a guaranteed reservation  means the guest can only cancel during a certain time period free of charge. If the guest doesn’t arrive, or cancels outside of the stated cancellation period, you can charge him the full price of the room. By doing so, you are obliged to keep the room for the guest also after 6pm.
  • In the case of an optional  booking, the guest receives a quote that is valid for a only certain time period, which has to entered here too.

Self pay field

Then choose a payment option in the self pay field:

Die Selbstzahleroption gibt an, wie die gebuchten Leistungen auf Gast und Rechnungsempfänger aufgeteilt werden sollen:

  • no means, that the guest does not receive an invoice. The main invoice recipient will be charged for all services
  • whole invoice means that the guest will be charged for all services
  • additional services will result in the guest only being charged for the additional services and not for the overnight stay.

name

Now please enter the guest's name.

If the guest’s name has already been entered as a contact a drop down menu will appear.

If you've specified more than one guest in the pax field, you can now enter their names.

This entry is voluntary. Nevertheless you should enter these details, as they can be used for future marketing activities.

Tag these persons with keywords that mark their interests or preferences.

Rate

Now choose a rate. Only those rates applicable for this room category and number of guests will be displayed here.

products

It is possible to add further products to the reservation.

There are those optional products that have been configured within the rate itself. As well as any other products, which can be added by using the plus sign.

room reservation

If your guest would like to book an additional room, click 'add reservation'. Then add the guest name and other reservation details.

group reservation

For group reservations press the copy symbol, enter the number of additional rooms and complete accordingly.

selection for room numbers or deletion

If you select several reservations you can add room numbers automatically or delete them with a click.

invoice recipient

If you select several reservations you can add room numbers automatically or delete them with a click. There is also an extra field for individual messages that will appear on the invoice.

Now that the reservation is complete please save the details.

 

Now that the reservation is complete please save the details. Back in the room rack you will see the new reservation.

If you would like to change the booking date or the room number you are able to move the reservation within the room rack.

Also the beginning and the end  of a reservation can be edited with the mouse.

Reservations without a room number are assigned to the '+1' rows.

They can easily be moved to a free room.